Digital purchases

Cancellation and refund policy

Last updated: 9 August 2026

Before downloading

If you are a consumer and have not started downloading any file from the order, you may email us within 14 days of purchase to request cancellation. Include the email used at checkout and your Stripe receipt or order reference.

Once downloading begins

At checkout you are asked to request immediate supply and acknowledge that your 14-day cancellation right ends when the digital download begins. We therefore do not normally refund a change-of-mind request after any included file has been downloaded.

Faulty, unavailable or misdescribed files

Your legal rights remain in place. If a file is faulty, materially different from its description, or a technical problem prevents delivery, contact us. We will investigate and may restore access, replace the file or issue an appropriate refund. Nothing in this policy limits rights provided by the Consumer Rights Act 2015 or other applicable law.

Duplicate or unauthorised payments

Tell us promptly if you believe you were charged twice or did not authorise a payment. We may ask for information needed to locate and secure the transaction.

How to request help

Email hello@growspirelearning.co.uk or call Growspire Learning Ltd Head Office on 01255 615616 with the purchaser email, purchase date, product name and Stripe order reference. We aim to acknowledge support requests within two working days.