Digital subscription

Cancellation and refund policy

Last updated: 24 September 2026

Cancel future renewals

You may cancel Growspire Full Library at any time through the secure Stripe Customer Portal linked from your subscriber library page. Cancellation normally takes effect at the end of the current paid billing period, and Stripe will not charge the next monthly renewal.

Before downloading

If you are a consumer and have not started downloading any file, you may email us within 14 days of the initial subscription payment to request cancellation. Include the email used at checkout and your Stripe receipt or subscription reference.

Once downloading begins

At checkout you are asked to request immediate supply and acknowledge that your 14-day cancellation right for supplied digital content ends when downloading begins. We therefore do not normally refund a change-of-mind request after any included file has been downloaded. Cancelling still prevents future renewals.

Faulty, unavailable or misdescribed files

Your legal rights remain in place. If a file is faulty, materially different from its description, or a technical problem prevents delivery, contact us. We will investigate and may restore access, replace the file or issue an appropriate refund. Nothing in this policy limits rights provided by the Consumer Rights Act 2015 or other applicable law.

Renewal, duplicate or unauthorised payments

Tell us promptly if you believe you were charged after a confirmed cancellation, charged twice or did not authorise a payment. We may ask for information needed to locate and secure the transaction.

How to request help

Email hello@growspirelearning.co.uk or call Growspire Learning Ltd Head Office on 01255 615616 with the purchaser email, purchase date, product name and Stripe order reference. We aim to acknowledge support requests within two working days.